Cancelling and refunds

Stopping a paid add-on

You can stop pitch booking yourself, from inside the app, at any time. There is no minimum term, no notice period and nothing to email us about.

It takes effect immediately, and you are credited for the part of the month you have not used. The credit is applied to your account rather than paid back to a card.

What does not change when you stop

• Bookings you have already taken stay. They are not cancelled, you can still move them, and you can still take payment for them.
• Your club’s data stays — teams, players, fixtures, and the history of what was booked.
• The football platform stays. Clubs, teams, players and guardians, fixtures, availability and match recording are free and are not part of what you stopped.

Nothing else about your club changes, and you can add pitch booking back whenever you like — at the same price it is then advertised at.

If a cancellation cannot be completed

Occasionally the payment provider refuses a change. When that happens nothing changes at all: you keep the add-on and you keep being charged for it, and the app tells you so rather than reporting a success. That is deliberate — losing the feature while still paying for it would be the worse outcome. Try again, or contact us and we will sort it out.

Refunds

Beyond the automatic credit above, we will refund a charge that was taken in error, or where the paid service was unavailable for a sustained period. Ask us and we will look at it properly.

We do not generally refund a month that has been used, because stopping is immediate and self-serve — there is no need to wait for a renewal and then ask.

Money your club takes from hirers

Payments for pitch hire settle to your account and never pass through us. Refunding a hirer is therefore yours to do, through your own payment provider, and on whatever terms you offer them. We are not a party to that contract and cannot refund it for you.

If we end the service

If we stop providing a paid add-on, we refund the unused part of what you have paid, and we give you notice and an export of your data first.

Asking

[email protected] — tell us the club and what happened, and we will reply.